Inventory receiving
We receive inbound inventory, count and organize products, and make available units visible in the customer dashboard.
Ecommerce fulfillment services
Ecommerce fulfillment that gives your brand room to grow.
Tideway handles the operational work after checkout—from receiving inventory to shipping customer orders—so your team can spend more time on products, marketing, and customer growth.
- Domestic and international shipping
- Shopify and TikTok Shop connections
- Real-time order and inventory visibility
99.96%order accuracy
99.5%on-time shipping
22%average savings
1 PMsame-day cutoff for qualifying orders
The short answer
What is ecommerce fulfillment?
Ecommerce fulfillment is the process of receiving and storing products, importing online orders, picking the correct items, packing each shipment, buying the carrier label, sending tracking information, and handling returns. A third-party logistics provider, or 3PL, performs that work for the brand.
Tideway brings those steps together inside one operation. Your inventory is received at our fulfillment center, your sales channels connect to our software, and your team gets ongoing visibility into inventory and order status while our warehouse team executes each shipment.
One accountable fulfillment operation
The work your ecommerce order needs from shelf to doorstep.
Every quote is built around the products, order profile, customer locations, and service details that actually drive your fulfillment cost.
Warehousing and storage
Your products are stored for efficient picking while real-time inventory information helps your team watch stock levels.
Pick and pack
Orders are picked and packed with a reported 99.96% order accuracy rate, protecting both margins and the customer experience.
Multi-carrier shipping
Tideway works with multiple carriers and supports standard, expedited, and international shipping requirements.
Returns processing
Returned items move through a documented workflow for inspection, processing, and accurate inventory updates.
Supply planning
Forecasting, purchase-order management, procurement, and logistics support help connect fulfillment to the rest of your supply chain.
From connection to first shipment
A four-step path to outsourced fulfillment.
- 1
Connect
We connect your ecommerce channels and document your products, order rules, packaging, and shipping requirements.
- 2
Send inventory
Your inventory arrives at Tideway, where it is counted, organized, stored, and prepared for order processing.
- 3
Test the workflow
The team confirms order flow, inventory sync, packing rules, carrier services, and tracking before full launch.
- 4
Ship and improve
Orders flow into the warehouse while your team monitors performance and works with Tideway on exceptions and improvements.
Who Tideway serves
Built for brands that need operational leverage.
The best 3PL fit depends on more than monthly order volume. Product size, SKU count, shipping destinations, packaging, seasonality, and exception handling all matter.
- Growing ecommerce brands moving beyond founder-led or in-house shipping
- Teams that need Shopify, TikTok Shop, or multichannel fulfillment
- Brands that value real-time inventory and fulfillment visibility
- Products such as apparel, jewelry, electronics, and home goods
- Operations that also need returns, procurement, LTL, or planning support
Buyer questions, answered
Ecommerce fulfillment FAQs
What does an ecommerce fulfillment company do?
An ecommerce fulfillment company receives and stores a brand's inventory, imports customer orders from sales channels, picks and packs those orders, ships them with parcel carriers, updates tracking, manages inventory records, and can process returns.
Where can Tideway ship ecommerce orders?
Tideway supports ecommerce brands shipping to customers across the United States and internationally.
How fast are orders processed?
Tideway processes orders within one business day and typically ships qualifying orders the same day when they arrive before the 1 PM cutoff. Exact rules are confirmed during onboarding.
Which ecommerce platforms connect with Tideway?
Tideway connects with Shopify, TikTok Shop, and other ecommerce channels. The exact connection and workflow are confirmed during the discovery and onboarding process.
Can Tideway process returns?
Yes. Tideway supports a customer return portal and warehouse return processing, with returned inventory generally processed within two business days.
How is ecommerce fulfillment priced?
Fulfillment pricing depends on receiving, storage, order volume, items per order, product dimensions and weight, packaging, shipping destination, returns, and any special handling. Tideway provides a custom quote using your operating profile.
A clearer fulfillment decision
See what fulfillment would look like for your actual catalog.
Share your monthly orders, SKU count, product dimensions, sales channels, and shipping profile. Tideway will use those details to build a relevant fulfillment quote.
Request your fulfillment quote